Lyssian Return Policy: Hassle-Free Returns & Refunds

Return, Refund, Exchange & RTO Policy – Lyssian

At Lyssian, your satisfaction is at the core of everything we do. We know that sometimes online shopping can bring unexpected challenges—like sizing issues, color mismatches, or shipping hiccups. That’s why we’ve designed a return and exchange policy that’s transparent, detailed, and focused on making your post-purchase experience as smooth as your shopping journey.

Return Policy – General Guidelines

We accept returns on most clothing items, as long as they meet the following conditions:

Returns must be initiated within 7 calendar days of delivery. Items should be unwashed, unworn, unaltered, and returned in their original condition, with all tags, labels, packaging, and invoice intact. The item must be free from stains, perfume, deodorant, makeup, or any signs of wear. The returned item must match the product you originally ordered, including the correct size and SKU.

Items That Cannot Be Returned

Some products are not eligible for return. These include:

  • Final sale or clearance items
  • Intimate wear such as undergarments
  • Custom or personalized products
  • Items marked “non-returnable” at the time of purchase

How to Initiate a Return

To initiate a return, please use our official return portal:
👉 https://www.lyssian.com/apps/ecoreturns

Alternatively, contact us through:

Please include your full name, order number, the product name, the reason for return, and photos (if there is damage, a defect, or a wrong item sent). Incomplete or late return requests may not be accepted.

Quality Check After Receiving the Returned Product

Once we receive your returned item, it goes through a strict multi-stage quality inspection. We check for:

  • Wear, tear, stains, odors, or any alterations
  • Missing tags, packaging, or accessories
  • Item match with the original order details

If the returned item fails any of these checks, the return may be declined, and the item could be sent back to you without refund.

Refund Process

Once a returned product clears our quality inspection:

  • Prepaid orders will be refunded to the original payment method within 7–10 business days.
  • Cash on Delivery (COD) orders will be refunded through bank transfer. You’ll need to share your bank details during the return process.

Shipping and COD fees (₹50) are non-refundable, unless the return is due to a mistake on our part, such as a defective or wrong item.

Order Cancellations

You may cancel your order within 2 hours of placing it, provided it hasn't already been packed or shipped. Once processing begins, cancellations are no longer possible. You may, however, return the item once it is delivered.

Return to Origin (RTO)

A shipment is marked as Return to Origin (RTO) when it cannot be delivered and is sent back to our warehouse. This can happen if:

  • The address provided is incorrect or incomplete
  • You are unavailable during delivery attempts
  • The parcel is refused by the recipient
  • Contact details are invalid or unreachable

For prepaid orders, you will be notified when the item returns to us. You can choose to have it resent at no extra cost, or request a full refund.

For COD orders, RTO items are not re-shipped, and the COD charge (₹50) is non-refundable. To get the item again, you’ll need to place a new order, preferably with prepaid payment to avoid future delivery issues.

To avoid RTOs, please double-check your address and phone number, and ensure someone is available to accept the package.

Exchange Policy

We offer hassle-free exchanges for items that don’t fit right or feel as expected.

To request an exchange, use our return portal at
👉 https://www.lyssian.com/apps/ecoreturns

Mention your reason and preferred replacement size or color. If the issue involves a defect or wrong item, include clear photos.

Items eligible for exchange must be:

  • In original, unused, and unwashed condition
  • Returned with all original tags and packaging
  • Requested within 7 days of delivery

If eligible, we will arrange for a reverse pickup, or ask you to self-ship if your area is not serviceable. Self-shipping costs will be reimbursed up to a specified limit after quality check.

After the product passes QC, your exchange item will be dispatched within 2–4 business days, and tracking details will be shared.

Please note that:

  • Only one exchange per item/order is allowed
  • If the exchanged item is still unsuitable, it may be returned for store credit or a refund
  • All exchanges are subject to availability

Lost or Stolen Parcels

If your package is marked “delivered” but you haven’t received it:

  • Wait 24 hours and check around your property or with neighbors
  • Contact the delivery partner using the tracking information
  • If still unresolved, email customersupport@lyssian.com within 7 days with your order details

We will raise a claim with the courier and investigate. If confirmed lost in transit, we will offer a replacement or full refund. If the package is marked delivered and confirmed by the courier, refunds are not guaranteed, though we may offer a one-time courtesy discount or store credit.

Delivery Insurance (Optional)

We highly recommend adding delivery insurance at checkout to protect your order from loss, theft, or damage. This small charge ensures faster resolution and full coverage in case of delivery issues.

Fair Use of Returns

To prevent misuse, we monitor return and exchange behavior. Excessive or repeated returns without valid reasons may result in restricted return privileges or account review.

Customer Support

For any return, refund, exchange, or shipping issue, reach out to us. We’re here to help every day:

📧 customersupport@lyssian.com
📱 WhatsApp: +91-8788938440
🕒 Available 7 days a week, 10:00 AM – 9:00 PM

We value your trust in Lyssian and promise to deliver not just sustainable fashion but also responsible service. Thank you for shopping with us and for supporting conscious, thoughtful clothing.