Lyssian Shipping Policy Overview: Timely Delivery Assured

🚚 Lyssian Shipping Policy

At Lyssian, we take pride in delivering your orders efficiently, reliably, and sustainably. Our comprehensive shipping policy is designed to ensure transparency and customer satisfaction at every stage of your purchase journey. Please review the following details to understand how we handle order processing, shipping charges, delivery timelines, tracking, and customer support.

🛠️ Order Processing & Confirmation

• Processing Time:
  Every order is diligently processed within 1–2 business days (excluding weekends and public holidays). This ensures that your products are carefully prepared for shipment as soon as you place your order.

• Order Confirmation:
  Upon successful completion of your order, you will receive an email confirmation. This email serves as your official receipt and includes crucial details such as your order summary, payment information, and estimated dispatch date.

• Quality Control:
  During processing, our quality control team inspects each item to maintain the high standard you expect from Lyssian. This careful approach is part of our commitment to delivering only the best to our customers.

💸 Shipping Charges & Payment Options

• Prepaid Orders:
  For all prepaid orders, we offer FREE Standard Shipping anywhere across India. No minimum order value is required, ensuring a straightforward and rewarding shopping experience.

• Cash on Delivery (COD):
  If you choose to pay via COD, a flat fee of ₹50 will be applied to cover the additional handling and processing costs. Please note that COD is subject to availability in certain areas.

• Secure Transactions:
  All payment methods, including prepaid and COD, are processed securely to guarantee that your financial details remain confidential and protected.

🕐 Estimated Delivery Timeframes

• Metro Cities:
  Orders destined for metro areas typically arrive within 3–4 business days from the dispatch date.

• Tier 2 & Rural Areas:
  For locations outside major cities, the estimated delivery window is 5–7 business days.

• International Influences:
  While we strive for precise delivery estimates, external factors (such as weather, local logistical challenges, and regional holidays) may occasionally impact these timelines.

📍 Delivery Coverage

• Domestic Deliveries:
  Lyssian currently ships exclusively within India. Our logistics network covers over 29,000 pincodes, ensuring that even the most remote areas can enjoy our collection.

• Address Accuracy:
  To avoid delays, please verify that your shipping information is accurate and complete at the time of order placement. We are unable to assume responsibility for orders delivered to an incorrect address provided by the customer.

🔍 Order Tracking & Updates

• Tracking Information:
  Once your order has been dispatched, we will send you a tracking link via SMS and email. This link allows you to:

  • 📦 Monitor your parcel’s real-time status

  • 🕒 View updated delivery timelines

  • 📞 Contact the courier partner directly if needed

• Tracking Assistance:
  In case of any issues or if tracking details are delayed, please reach out to our customer support team for prompt assistance.

🌿 Sustainable Packaging & Eco-Friendly Practices

• Eco-Conscious Materials:
  At Lyssian, we are committed to sustainability. All orders are packaged using 100% plastic-free materials. Our shipments feature:

  • ♻️ Recyclable or compostable packaging materials

  • 📦 Durable kraft mailers and reusable fabric bags

  • 🌱 Labels printed with environmentally friendly, plant-based inks

• Minimalistic Packaging:
  Our packaging approach minimizes waste and reduces the overall carbon footprint of each delivery, aligning with our commitment to eco-conscious business practices.

❗ Delivery Issues & Returns

• Incorrect Addresses:
  It is essential to double-check your shipping address during checkout. Lyssian is not liable for orders delivered to addresses provided in error by the customer.

• Lost or Damaged Packages:
  Should your order be lost in transit or arrive damaged, please contact our support team within 7 days of the expected delivery date. We will guide you through the process of a replacement or refund as per our return policy.

• Issue Resolution:
  Our aim is to ensure a smooth resolution for any delivery issues. Rest assured that customer satisfaction is our top priority, and we work closely with our shipping partners to resolve problems quickly.

📞 Customer Support & Contact Information

• Email:
  For any queries or concerns regarding shipping or orders, please email us at:
  customersupport@lyssian.com

• WhatsApp:
  Connect with us directly on WhatsApp at:
  +91-8788938440

• Operating Hours:
  Our customer support team is available every day from 10 AM to 9 PM IST to assist you with any issues or questions you might have.